ORDERING FROM PERSONALIZED PAPER MANUFACTURING GROUP

If you would like to make changes or cancel an order please contact our customer support team at 800-921-1322 or email us at support@printpps.com. Please note, you will be responsible for the cost associated with the merchandise that has been manufactured.

We have prepared the following guide to assist you with your electronic file preparation and submission. If you have a specific problem that is not covered in this guide, or have other questions, please feel free to contact us. Improperly prepared files can cause delays in manufacturing. Our customer service will do anything in their power to provide you with the highest quality product.

 

Copy and Pasting Images from the Internet

Do not copy and paste images from the internet. Internet images are low resolution and are not suitable for quality printing. You will need to upload the original graphic file in an acceptable file format listed below.

Acceptable File Formats

High Resolution PDF (*.pdf) (Recommended)

PNG Image (*.png) (Recommended)

JPEG Image (*.jpg, *.jpeg) (Recommended)

EPS Image (*.eps)

PSD Image (*.psd)

Adobe Illustrator (*.ai)

Unacceptable Formats

TIF

DGN

BPM

PPT

TXT

Page Setup

When setting up your page, set up the page in the exact size of the product you wish to order.  Leave a 1/4" white margin on all sides; do not place text or images in the 1/4" margin. The exception to this page set up is if you have a bleed. See Bleeds below.

Bleeds

If you are designing a product that has a bleed, it must be formatted to the size of the product you are ordering; There is no need to add an additional margin to the design. All graphical elements that are NOT intended to bleed should be a 1/4 “ away from the edges. If there any graphics that are meant to bleed they should extend to the edge of the file.

Resolution

All documents should be prepared at least 300 dpi of the final print size. Higher resolution files will produce a more detailed image.

Color Settings

Create your document in CMYK mode so that the colors that you see on the screen most closely match the final printed product. Unfortunately, we do not offer exact color matching.

Important Notification

Personalized Paper Manufacturing Group prints millions of custom products annually and our customers are delighted with the products we provide. However, on rare occasions, customers have very specific color, formatting, and registration requirements. The only way to determine if the product you are ordering matches your specific color, formatting, and registration requirements, is for you to pay for an actual printed proof and see if the actual printed product matches your specifications. Personalized Paper Manufacturing Group will be happy to send you a printed proof for a non-refundable charge of $33.00. If you submit an order and do not request a hard copy color proof, your order will be printed as is. Personalized Paper Manufacturing Group will not be liable for color, formatting, or registration variation from the PDF proof visualized either on a computer screen or printed out on your printer.

 

Approval of your online order signifies you will accept the merchandise as printed and you waive our offer of a printed proof.

 

The Policies of Personalized Paper Manufacturing Group governs the acceptance of all orders placed via the Personalized Paper Manufacturing Group web site.

From the top menu bar, click on Order Status and type your email and password.  Click on orders to view all open and shipped orders.

Our web site is secured with a Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption; the same protection used by financial institutions. PrintPPS also uses HTTPS throughout the website for secure communication over a computer network that is widely used on the internet. In HTTPS the communication protocol is encrypted and therefore ensuring the protection of the exchanged data while on our site. Click on the Authorize.net seal at the bottom of the web site to see our certification.

If you wish to place an exact replica of your previous order(s) please ​log into your account and click on “My Account” from the top navigation menu bar. From this page you will be able to click on “Orders and Reorders” to view and reorder any previous product. You may also give us a call at (800) 921-1322 or email us at support@printpps.com and our customer service team will be glad to assist. Please note, if you wish to make any changes to a previous order, you can edit the product specifications ( Quantity, sheet count, paper type etc) but if you wish to make changes to the artwork it will be considered a new order and you will need to place it through our website.

From the top menu bar, click on My Account and type your email and password.  Select what you would like to change from the side or top menu. Make any changes needed and be sure to save those changes.

Login into your account.  You can edit the quantity and options from a previous order, but you cannot edit the design.  If you have design changes including the image or text, you will need to create a new design.

DESIGN STUDIO QUESTIONS

That's because of one of two things:

1.  You uploaded a low resolution image or you uploaded an image that was scanned.  Quality printing requires the original graphic file of the design. If the image was copied from the internet or scanned it will produce a non printable file thus reflecting the pixilated image you may see on your screen.

2.  You took a small graphic image and tried to make it larger.  In most cases, you cannot take a small image and make it larger without losing clarity or making them pixilated.

Your computer screen is showing limited pixels.  Click on "Zoom In" to eliminate the issue.

Click on the options box...hold your mouse button down and drag it off the design.

It all depends on the font style you are using, but as a general rule of thumb anything below 7 point is not easily readable. Please note, we are not responsible for readability issues on any designs with text lower than 7 point as each customer has their own specific needs.

While you can create a notepad with a solid ink background (this is called flood coating), we will not process your order because flooding the sheet with ink will significantly reduce the integrity of the paper and make it impossible to write on.  If you are looking for a paper color, select from the available colors per individual product.  This does not apply to cover stock used for spiral notebooks as an example.

PRODUCTS

Yes, we do offer recycled paper.  If you click on the “Custom Notepad Product” category link, it will provide you with a list of all our available notepad styles. From there you can select “Recycled Custom Notepads” which are manufactured with 100% renewable fiber. If you wish to have recycled paper on a different product, please contact customer support at 800 921 1322 for a custom quote.

Yes, we can provide FREE samples of previously printed products.  To receive a sample, go to the product page you are interested in purchasing...click on the “Free Sample” tab and complete the information requested. Please note, we do not ship samples internationally. If you wish to have a sample mailed internationally please contact us for payment details.

We do not print on envelopes.

We do have the capability to produce custom sized products.  However, the availability of printing custom sized products is based upon our current order backlog as well as the quantity you are ordering.  Please call our Customer Support Team at 800-921-1322 for more details.

PRINTING

We use a digital printing method that is toner based for all of our printed products. This printing method supports CMYK and allows for very high quality printing, small or large quantities and low prices.

PRICING

With each product page there is a Price Calculator.  At the bottom of the calculator after you select your options, you are given the option to print out your quote or have it emailed.

To see the current discount coupon offering for a product, click on the "Current Coupons" tab found in the pricing calculator located on the left side of any product page.

The only prices we offer are the prices reflected on our website, which depending on the quantity ordered can be lower than wholesale prices. As the direct manufacturer, we work with thousands of wholesalers and we also shop our competitors on a daily basis to make sure we are offering the best price. If you do not see the quantity you are looking for on one of our products, please give us a call at (800) 921-1322 so that we can come up with a custom quote.

PAYMENT AND BILLING

Yes.  At checkout you will need to make the appropriate selection to pay by check, however, your order will not be processed until we have received the check in the mail. Please mail your check to the address listed below:

Personalized Paper Manufacturing Group

9004 Washington Street NE
Albuquerque, NM 87113

We do not accept purchase orders nor do we have open credit accounts.  All purchases must be paid by credit card or by check.

We only charge sales tax for customers located in the state of New Mexico and orders shipped to Canada for all Personalized Paper Manufacturing Group products. Items that are manufactured and produced by BIC are also subject to tax. The products include pens, and certain sizes of sticky notes. The states included are CA, FL, MD, MN, NM, and TN.  No tax exemption will be granted unless the customer’s “Exemption Certificate” (or other official proof of exemption) accompanies the order.

SHIPPING AND DELIVERY

Shipping cost is determined by the weight of an order shipped from our facility in Albuquerque, New Mexico to your location.  Remember, paper is extremely heavy.  To determine the shipping cost, complete Step 1 and Step 2 in the pricing calculator found on the left side of each product page.  You will see that the calculator has given you the cost of the product as well as the weight.  Now scroll to the very bottom of the page and click on Shipping Calculator. Complete the fields including the weight of your order and click submit.  You will be able to see the cost of shipping your order.  This price does not include any special discount we may be offering for shipping.  If this does not provide the answer you are seeking, please call us at (800) 921-1322 or email us at support@printpps.com

All orders are shipped according to the manufacturing time selected. Our standard manufacturing time on all products is between 4-6 business days plus in transit times. However, unlike our competitors, we specialize in 24 hour manufacturing for time sensitive projects. For example, if you place an order on a Monday with a 4 business day manufacturing time, your product will ship out on Friday. The arrival date however, is based upon the shipping method you select at checkout. Please note, the manufacturing time does NOT indicate when you will receive your order but rather when your order will ship out.

You determine delivery arrival date by selecting the shipping method at checkout.  From the manufacture date you select in the price and options calculator associated with each product, you can expect your order to arrive approximately within the following timetable.

United States Orders (see below for Canadian orders)

UPS Ground-Arrives within 3 to 5 business days from date of manufacture.

UPS 3rd Day Air-Arrives in 3 business days from date of manufacture.

UPS 2nd Day Air-Arrives in 2 business days from date of manufacture.

UPS Next Day Air-Arrives in one business day from date of manufacture.

U.S. Post Office-Arrives in 4 to 7 business days from the date of manufacture.

Canadian Orders

UPS Worldwide Expedited-Arrives within 2 to 3 business days from the date of manufacture.

UPS Worldwide Express-Arrives in one business day from the date of manufacturer.

Example: If you select to have your order manufactured within 4 business days and you select UPS Ground at checkout, we will manufacture your order within 4 business days of the date you place your order and then ship your order via UPS Ground which will give you an arrival date of approximately 3 to 5 business days from the date of manufacture.

To qualify for next day manufacturing, your order must be received prior to 12 PM Eastern Standard Time on the day you place your order. Click here for Shipping Policy

The customer is responsible for selecting the appropriate shipping method that will accommodate the arrival of your order prior to a scheduled event. Personalized Paper Manufacturing Group assumes no responsibility for the timeliness or error in delivery by UPS, the U.S. Postal Service or any carrier of an order you place with Personalized Paper Manufacturing Group. All sales are final and no refund will be given because product did not arrive in time for your event.  If you selected UPS Next Day, 2nd Day, or Third Day Air and your order does not arrive when specified, UPS will refund the cost of shipping, however Personalized Paper Manufacturing Group will not refund the cost of the merchandise.

Because our shipping function is an automatic function within our order entry system, our system will not allow us to charge shipping directly to your shipping account.

Yes.  You can select either UPS Worldwide Expedited (2 to 3 business day delivery) or UPS Worldwide Express (next business day delivery).