ORDERING FROM PERSONALIZED PAPER MANUFACTURING GROUP
Once an order is processed you will be unable to make any changes. Although, if your order is still under “Pending”, (assuming it has not printed...if it has been printed you are responsible for the cost of the merchandise printed) please call our Customer Service at 800-921-1322 to cancel or make changes to the order. Typically, orders are transferred from “Pending” to “Processed” within 20 minutes of placing an order. Please be advised there is a $10.00 change order fee and/or cancelation fee.
We have prepared the following guide to assist you with your electronic file preparation and submission. If you have a specific problem that is not covered in this guide, or have other questions, please feel free to contact us. Improperly prepared files can cause delays in manufacturing.
Copy and Pasting Images from the Internet
Do not copy and paste images from the internet. Internet images are low resolution and are not suitable for quality printing. You will need to upload the original graphic file in an acceptable file format listed below.
Acceptable File Formats
High Resolution PDF (*.pdf) (Recommended)
PNG Image (*.png) (Recommended)
JPEG Image (*.jpg, *.jpeg) (Recommended)
EPS Image (*.eps)
PSD Image (*.psd)
Adobe Illustrator (*.ai)
Microsoft Programs: Word, Excel, Powerpoint, and Publisher. You will need to convert your document to a High Resolution PDF if you have designed your product in one of these programs.
All other file extensions will need to be converted to one of the Acceptable Files Formats listed above .
When setting up your page, set up the page in the exact size of the product you wish to order. Leave a 1/4" margin on all sides; do not place text or images in the 1/4" margin. The exception to this page set up is if you have a bleed. See Bleeds below.
A product you design that has a bleed must be formatted to the size of the product you are ordering; plus you would add 1/8" on all sides to accommodate the bleed.
All documents should be prepared in at least 300 dpi of the final print size. Higher resolution files will produce a more detailed image.
Create your document in CMYK mode so that the colors that you see on the screen most closely match the final printed product.
Personalized Paper Manufacturing Group prints millions of custom products annually and our customers are delighted with the products we provide. However, on rare occasions, customers have very specific color, formatting, and registration requirements. The only way to determine if the product you are ordering matches your specific color, formatting, and registration requirements, is for you to pay for an actual printed proof and see if the actual printed product matches your specifications. Personalized Paper Manufacturing Group will be happy to send you a printed proof for a non-refundable charge of $30.00. If you submit an order and do not request a hard copy color proof, your order will be printed as is. Personalized Paper Manufacturing Group will not be liable for color, formatting, or registration variation from the PDF proof visualized either on a computer screen or printed out on your printer.
Approval of your online order signifies you will accept the merchandise as printed and you waive our offer of a printed proof.
The Policies of Personalized Paper Manufacturing Group governs the acceptance of all orders placed via the Personalized Paper Manufacturing Group web site.
From the top menu bar, click on Order Status and type your email and password. Click on orders to view all open and shipped orders.
If you wish to place an exact replica of your previous order(s) please call our Customer Support at 800-921-1322 or email us at firstname.lastname@example.org. Please provide us with your previous order number or the last name of the person who placed the order.
Another options is to view the top menu bar on our website, click on "Reorder Products" and type your email and password. From the top or side menu, click on orders to view all open and shipped orders. Find the item you want to reorder and click on "Reorder".
From the top menu bar, click on My Account and type your email and password. Select what you would like to change from the side or top menu. Make any changes needed and be sure to save those changes.
DESIGN STUDIO QUESTIONS
That's because of one of two things:
1. You uploaded a low resolution image probably copied from the internet or you uploaded an image that was scanned. Quality print requires the original graphic file of the image. If the image was copied from the internet or scanned, this will produce a non printable file.
2. You took a small graphic image and tried to make it larger, and it became pixilated. You cannot take small images and make them larger without losing clarity.
Your computer screen is showing limited pixels. Click on "Zoom In" to eliminate the issue.
Yes, we do offer recycled paper. You can choose recycled paper under our paper options.
We can provide samples of previous work we’ve done. To receive a sample, go to the product you are interested in purchasing...click on the Help tab...and complete the information requested.
We print using digital presses, which provides the highest quality print available.
With each product page there is a Price Calculator. At the bottom of the calculator after you select your options, you are given the option to print out your quote or have it emailed.
To see the current discount coupon offering for a product, click on the "Current Coupons" tab found in the pricing calculator located on the left side of any product page.
The only prices we offer are the prices reflected on our website, which depending on the quantity ordered can be lower than wholesale prices.
PAYMENT AND BILLING
Yes. At checkout, all the information you will need to write and send us a check is listed. Your order will not be processed until we have received your check.
We do not accept purchase orders nor do we have open credit accounts. All purchases must be paid by credit card or by check.
SHIPPING AND DELIVERY
Shipping cost is determined by the weight of an order shipped from our facility in Albuquerque, New Mexico to your location. Remember, paper is extremely heavy. To determine the shipping cost, complete Step 1 and Step 2 in the pricing calculator found on the left side of each product page. You will see that the calculator has given you the cost of the product as well as the weight. Now scroll to the very bottom of the page and click on Shipping Calculator. Complete the fields including the weight of your order and click submit. You will be able to see the cost of shipping your order. This price does not include any special discount we may be offering for shipping. If this does not provide the answer you are seeking, please call us at (800) 921-1322 or email us at email@example.com
From the top menu bar, click on Order Status and type your email and password. You will see your order you have placed with us and it will show the day it will ship. Please note this is not the arrival date. The arrival date is based upon the shipping method you selected when you placed your order.
You determine delivery arrival date by selecting the shipping method at checkout. From the manufacture date you select in the price and options calculator associated with each product, you can expect your order to arrive approximately within the following timetable.
United States Orders (see below for Canadian orders)
FEDEX Ground-Arrives within 3 to 5 business days from date of manufacture.
FEDEX 3rd Day Air-Arrives in 3 business days from date of manufacture.
FEDEX 2nd Day Air-Arrives in 2 business days from date of manufacture.
FEDEX Next Day Air-Arrives in one business day from date of manufacture.
U.S. Post Office-Arrives in 4 to 7 business days from the date of manufacture.
FEDEX Worldwide Expedited-Arrives within 2 to 3 business days from the date of manufacture.
FEDEX Worldwide Express-Arrives in one business day from the date of manufacturer.
Example: If you select to have your order manufactured within 4 business days and you select FEDEX Ground at checkout, we will manufacture your order within 4 business days of the date you place your order and then ship your order via FEDEX Ground which will give you an arrival date of approximately 3 to 5 business days from the date of manufacture.
To qualify for next day manufacturing, your order must be received prior to 12 PM Eastern Standard Time on the day you place your order. Click here for Shipping Policy
The customer is responsible for selecting the appropriate shipping method that will accommodate the arrival of your order prior to a scheduled event. Personalized Paper Manufacturing Group assumes no responsibility for the timeliness or error in delivery by FEDEX, the U.S. Postal Service or any carrier of an order you place with Personalized Paper Manufacturing Group. All sales are final and no refund will be given because product did not arrive in time for your event. If you selected FEDEX Next Day, 2nd Day, or Third Day Air and your order does not arrive when specified, FEDEX will refund the cost of shipping, however Personalized Paper Manufacturing Group will not refund the cost of the merchandise.
Yes. You can select either FEDEX Worldwide Expedited (2 to 3 business day delivery) or FEDEX Worldwide Express (next business day delivery).