Dear Valued Customer:
It has been an extraordinary few weeks as our world faces historic challenges with the growing COVID-19 (coronavirus) pandemic. Amid the stress and uncertainty, it’s never been more critical to communicate with one another, even as we practice social distancing to reduce transmission and keep each other healthy and safe.
Personalized Paper Manufacturing Group is Open For Business. Due to the critical nature of some of the products we manufacture, PrintPPS.com is considered an essential infrastructure business by the Department of Homeland Security, so nothing has changed significantly with our company. You can expect the same superior quality products, outstanding service and value pricing that has been our hallmark for over 23 years.
Here are the answers to a few questions you may have:
What are you doing to minimize the spread of COVID-19 (coronavirus)? We have always maintained a very clean environment within our office and production facilities. Hand sanitizing dispensers and equipment sanitizing has been a part of our every day routine for many years. With the COVID-19 challenge, we are carefully adhering to all guidelines from the Center for Disease Control and the World Health Organization to prevent the spread of the disease to our employees and customers.
Do you sell products from China or other countries that are affected by COVID-19? All of our products are manufactured in our own factories with domestic USA sourced materials. We do not sell or outsource imported products or components. Our products are truly made in the USA.
Will I get my order in a timely fashion? Our manufacturing and shipping schedules have not changed nor are we expecting any change. We have significant stock of raw materials, so we do not expect a shortage of the materials to make your custom product.
Can I contact you regarding my order? Absolutely. Our customer support hours have not changed. You always call us at (800) 921-1322 Monday thru Friday. Our hours are 9 AM to 7 PM EST.
The Personalized Paper Manufacturing Group family has made it through hard times before and will get through this, by staying true to our values of service, integrity and honesty at all times. Thank you for your continued support as we navigate this challenge, and I hope everyone remains healthy and safe.