How do I change or cancel an order?

As our web site stated three times prior to checkout, orders  cannot be changed once you have checked out.  Your only option if you want to make a change is to call Customer Service at 800-921-1322 and have them cancel the order (assuming it has not printed...if it has been printed you are responsible for the cost of the merchandise printed.)  Once the order has been canceled, you can go back onto our web site and re-enter your order with the changes.  There is a $10.00 order cancelation fee to cover processing on all canceled orders whether you reorder or not.

How do I check order status?

From the top menu bar, click on Order Status and type your email and password.  Click on orders to view all open and shipped orders.

How do I know your site is secure?

How do I reorder a product?

From the top menu bar, click on Reorder and type your email and password.  From the top or side menu, click on orders to view all open and shipped orders.  Find the item you want to reorder and click on "Reorder". 

How do I make changes to My Account (Password, shipping & billing address, telephone number, and email address)?

From the top menu bar, click on My Account and type your email and password.  Select what you would like to change from the side or top menu...make the changes...and save your changes.

How do I edit a previous order?

Do you accept telephone orders?

We do not accept telephone orders due to the high potential of error when taking orders over the telephone.  We do however, provide a Design Service that is available to customers who prefer not use our online design tools.  CLICK HERE to learn about our Design Service.

How do I contact you?

On the home page menu bar at the top, click on Contact Us.

How do I add special characters to my text?

Click Here for How to Guide

I cannot get into the design studio or the studio's buttons are not visible.

I cannot not get my file to upload?

My image looks fuzzy or out of focus.

That's because of one of two things:

1.  You uploaded a low resolution image probably copied from the internet or you uploaded an image that was scanned.  Quality print requires the original graphic file of the image...copied images from the internet nor scanned images with produce a quality print job.

2.  You took a small graphic image and tried to make it larger...and it became pixilated.  You cannot take small images and make them larger without losing clarity.

The lines on the template look like some are missing.

The options box is in the way of my design.

The options box properties are not showing.

I only see the Arial font.

My font won't bold or italicize.

What is the smallest font size I can use that is still readable.

My image is off the page.

What does layer mean.

What if I make the background a solid color on a notepad....say neon pink.

I cannot get my image or text to reduce in size.

How do I draw lines on the page?

How can I move my image or text to another location on the page?

What are your artwork guidelines?

We have prepared the following guide to assist you with your electronic file preparation and submission. If you have a specific problem that is not covered in this guide, or have other questions, please feel free to contact us. Improperly prepared files can cause delays in manufacturing.

Copy and Pasting Images from the Internet

Do not copy and paste images from the internet. Internet images are low resolution and are not suitable for quality printing. You will need to upload the original graphic file in an acceptable file format listed below.

Acceptable File Formats

High Resolution PDF (*.pdf) (Recommended)

Adobe Illustrator (*.ai) (Recommended)

JPEG Image (*.jpg, *.jpeg) (Recommended)

GIF Image (*.gif)

PNG Image (*.png)

EPS Image (*.eps)

PSD Image (*.psd)

Unacceptable Formats

Microsoft Programs...Word, Excel, Powerpoint, and Publisher. You will need to convert your document to a High Resolution PDF if you have designed your product in one of these programs.  Here's How

All other file extensions will need to be converted to one of the Acceptable Files Formats listed above .

Page Setup

When setting up your page, set up the page in the exact size of the product you wish to order. Here's How.  Leave a 1/4" margin on all sides...do not place text or images in the 1/4" margin. The exception to this page set up is if you have a bleed. See Bleeds below.

Bleeds

A product you design that has a bleed must be formatted to the size of the product you are ordering...plus you would add 1/8" on all sides to accommodate the bleed.

Resolution

All documents should be prepared in at least 300 dpi of the final print size. Higher resolution files will produce a more detailed image.

Color Settings

Create your document in CMYK mode so that the colors that you see on the screen most closely match the final printed product.

Important Notification

Personalized Paper Manufacturing Group prints millions of custom products annually and our customers are delighted with the products we provide. However, on rare occasions, customers have very specific color, formatting, and registration requirements. The only way to determine if the product you are ordering matches your specific color, formatting, and registration requirements, is for you to pay for an actual printed proof and see if the actual printed product matches your specifications. Personalized Paper Manufacturing Group will be happy to send you a printed proof for a non-refundable charge of $25.00. If you submit an order and do not request a hard copy color proof, your order will be printed as is. Personalized Paper Manufacturing Group will not be liable for color, formatting, or registration variation from the PDF proof visualized either on a computer screen or printed out on your printer.

Approval of your online order signifies you will accept the merchandise as printed and you waive our offer of a printed proof.

The Policies of Personalized Paper Store governs the acceptance of all orders placed via the Personalized Paper Manufacturing Group web site.

Do you offer recycled paper?

Yes, we do offer recycled paper.  You can choose recycled paper under our paper options.

Do you offer samples?

We can provide samples of previous work we’ve done.  To receive a sample, go to the product you are interested in purchasing...click on the Help tab...and complete the information requested.

Do you print return address on envelopes.

Do you provide paper samples?

Do you print custom sizes?

What if the product I want is not on your web site?

What printing method do you use?

We print using digital presses, which provides the highest quality print available.

Can I get a price quote?

With each product page there is a Price Calculator.  At the bottom of the calculator after you select your options, you are given the option to print out your quote or have it emailed.

Do you offer wholesale pricing?

The only prices we offer are the prices reflected on our website, which depending on the quantity ordered can be lower than wholesale prices.

What credit cards do you accept?

Do you accept debit cards?

Yes, as long as the card is tied to a major credit card associated with your bank.

Do you accept checks?

Yes.  At checkout, all the information you will need to write and send us a check is listed.  Your order will not be processed until we have received your check.

Do you accept purchase orders and open credit accounts?

We do not accept purchase orders nor do we have open credit accounts.

How do I contact your billing department?

Call 800-921-1322 to speak to a billing representative or Click Here to email us.

Do you charge sales tax?

What is the cost of shipping?

When will my order be shipped?

With every product on our web site, you have the option to designate when your order will be manufactured and shipped.  We will ship on or before the day you specify.  Note that there are upcharges if you want your order shipped faster than the normal ship time and those upcharges are reflected when you select the various product options in the product calculator associated with each product on our web site.

When will my order be delivered?

At checkout, you have the following delivery options:

UPS Ground-delivery is typically 3 to 6 business days from the ship date depending on your location in relation to our shipping facility.

UPS 3rd Day Air-delivery is the third day after the order has been shipped. (For example, if the order is shipped on Monday, you can expect delivery on Thursday).

UPS 2nd Day Air-delivery is the second day after the order has been shipped. (For example, if the order is shipped on Monday, you can expect delivery on Wednesday).

UPS Next Day Air-delivery is the third day after the order has been shipped. (For example, if the order is shipped on Monday, you can expect delivery on Tuesday).

Priority Mail-delivery is typically 3 to 4 business days from the ship date.

The customer is responsible for selecting the appropriate shipping method that will accommodate the arrival of your order prior to a scheduled event. Personalized Paper Manufacturing Group assumes no responsibility for the timeliness or error in delivery by UPS, the U.S. Postal Service or any carrier of an order you place with Personalized Paper Manufacturing Group. All sales are final and no refund will be given because product did not arrive in time for your event.  If you selected UPS Next Day, 2nd Day, or Third Day Air and your order does not arrive when specified, UPS will refund the cost of shipping, however Personalized Paper Manufacturing Group will not refund the cost of the merchandise.

Can you charge shipping to my UPS or Fedex Account?

Do you ship to Canada?

No we do not ship to Canada.  We only ship within the United States and it's territories.